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Repair Allocation

Our experience recommends that a dedicated repair network with intimate knowledge of the requirements of intermediaries would be the most efficient approach to delivering the expected outcomes. Our bespoke and intelligent deployment system allows us to correctly allocate each repair instruction that we manage based on clients required parameters and specifications. Allocation criteria can be set and based on a combination of:

  • Distance

  • Capacity

  • Cycle Time

  • Customer Satisfaction Indexing

  • Manufacturer Approval

Claim Connect Group have a fully integrated Courtesy Car guarantee scheme that provides confidence of availability on all handled claims within the agreed service level agreement.

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